Susana has over ten years of experience in Customer Experience. She is currently a Senior Manager of Customer Support at Loom where she empowers users to be their best selves at work and achieve more with their team. She is the 3rd employee at Loom and has helped the company scale to 120 Loommates. Before Loom, she helped launch and grow Airbnb’s European HQ to 600+ employees. When she’s not helping companies scale and deliver great customer experience, she is paying it forward as a mentor for the Portuguese Women In Tech community and sharing advice and resources for job seekers in her personal blog.
Topics:
- Susana’s journey to Airbnb and her current role at Loom.
- Common misconceptions about customer support.
- Biggest challenges when scaling a customer support team.
- The impact of COVID in the future of work.
- Susana’s mentorship experience with PWIT (Portuguese Women In Tech)
- Finding a work environment that promotes trust, transparency, and failure.
Welcome to Ivy Podcast! On this Executive Leadership Podcast we interview top executives from Fortune 500 with a focus on strategy, innovation, negotiation and everything about leadership.
Our Podcast for Executives features Thought Leaders who share practical insights for effective leadership, continuous innovation and strategy execution.
Ivy Podcast is a rapidly growing Executive Podcast, which covers topics like Hiring and Retention Strategies, Talent Acquisition, Innovation, Digital Transformation and much more.
On this Leadership Podcast, you will find conversations with the most accomplished executives from Fortune 100 companies. We aim to cover a broad range of industries and create a learning platform for the most ambitious and high potential professionals who are looking to learn from the most accomplished Executives on this Business Leadership Podcast.
