My guest for this episode is Nicki Anders. She is the Vice President of Client Engagement and responsible for post implementation customer experience, creating delight and optimizing execution for all medical specialties served by Modernizing Medicine. Nicki brings extensive knowledge and leadership from her 20+ years of experience driving scale and operational excellence in fast growing companies in Healthcare, Mortgage Finance, Human Capital Management and Hospitality. Nicki has held various leadership roles in product management, product development, professional services and customer experience solution delivery.